• Avaya One-x Deskphone 9620l User Guide
• Avaya One X Agent User Manual

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9500 Series Digital Phones

9504/9508 User Guide

9400 Series Digital Phone

1. Avaya one-X Deskphone 16-300703 Manuals & User Guides. User Manuals, Guides and Specifications for your Avaya one-X Deskphone 16-300703 IP Phone. Database contains 1 Avaya one-X Deskphone 16-300703 Manuals (available for free online viewing or downloading in PDF): Quick reference manual.
2. Avaya one-X™ Deskphone Value Edition. Press the OK button or the call soft key. Set the redial option; and set the audio path to speakerphone or headset. Adding a new contact. Press the CONTACTS button. Enter the name using the dial pad. To enter characters using the dial.

1400 Series Digital Phones

5400 Series Digital Phones

6400 Series Digital Phones

6400 Quick Reference Guide

4400 Series Digital Phones

4400 Quick Reference Guide

2400 Series Digital Phones

2402 Quick Reference Guide

9600 Series IP Phones

9608/9611 User Guide

9620/9630/9640/9650 User Guide

1600 Series IP Phones

5600 Series IP Phones

5621 User Guide

4600 Series IP Phones

4621/4625 User Guide

3600 Series Wireless Phones

3616 User Guide

3626 User Guide

3700 Series Wireless Phones

Conference Phones

B179 Quick Reference Guide

Analog Phones

Analog Phone User Guide

Voice Mail

Embedded Messaging Quick Reference Guide

Labels

1603 Labels

1608 Labels

Leds, Answering and making a call, Conference calls

LEDs

Table 1: Call appearance button LEDs

LED

Description

Steady green and steady
red

Call appearance is active.

Slow blinking green and
steady red

Call appearance is ringing.

Fast blinking green

Call appearance is on hold.

Avaya One-x Deskphone 9620l User Guide

Very fast blinking green

Call is being transferred or conferenced.

Steady red

Call appearance is selected and will be used when you go
off-hook.

Off

Call appearance is available.

Answering and making a call

Answering a call

• If you are not on another call, do one of the following:

- Lift the handset.
- Press the call appearance button whose green LED flashes for the incoming call.
- Press the Speaker button to answer using the speakerphone.

• If you are on another call, press the call appearance button whose green LED flashes for the

incoming call.

Avaya One X Agent User Manual

Making a call

1. Do one of the following:

• Lift the handset.
• Press the Speaker button.
• Press an available call appearance button.

2. Dial the number you want to call.

Putting a call on hold

1. Press the Hold button to put your active call on hold.
2. To resume the call, press the call appearance button for the call on hold.

Transferring a call

1. If the call you want to transfer is not your active call, press the call appearance button for the

call you want to transfer.

2. Press the Transfer button.
3. Dial the telephone number.
4. Press the Transfer button again or hang up to complete the transfer.

Conference calls

Making a conference call

1. While active on a call, press the Conference button.
2. Dial the telephone number.
3. Press the Conference button to add the person to the existing call.

Adding a person on hold to a conference call

1. While active on a call, press the Conference button.

You hear a dial tone.

2. Press the call appearance button of the call on hold.
3. Press the Conference button again to add the person to the conference call.

Putting a conference call on hold

1. Press the Hold button during a conference call.

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The blinking green LED next to the call appearance button indicates the conference is on hold.

2. Press the call appearance button to resume the conference call.

Dropping the last person added from a conference call

While active on a conference call, press the Drop button.

Avaya Menu

You can use the Avaya Menu to adjust and customize phone settings, select the display language,
view network settings, and log out. To access the Avaya Menu, press the A button. To exit the
Avaya Menu, press the A button twice.
The Avaya Menu has five sub-menus:

Screen

Lets you adjust the display brightness and contrast and turn visual alerting on
and off.

Sounds

Lets you select your ringing pattern, turn button click sounds on and off, and
turn error tones on and off.

Advanced

Lets you select the display language and set automatic gain control on the
handset and speaker.

Network
Information

Shows a summary of network-related parameters for your phone, such as IP
parameters and Quality of Service.

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Log Out

Lets you log out of your telephone to prevent unauthorized use during your
absence.

Note:

The sub-menus that appear depend on how your extension was administered. Some sub-

menus may not be available.

Adjusting the brightness or contrast of the display

1. Press the A button.
2. Press # to continue.
3. Press * to select Screen.
4. Press # to scroll to Bright or Contrast.
5. Press - or + on the volume button to adjust the brightness or contrast.

Changing the ring pattern

1. Press the A button.
2. Press # to scroll to Sounds.
3. Press * to select Sounds.
4. Press - or + on the volume button to select a ring type.

Turning visual alerting on or off

When the Visual Alerting option is turned on, incoming calls cause the LED in the top right corner
of the phone to flash. You can turn Visual Alerting on or off.

1. Press the A button.
2. Press # to continue.
3. Press * to select Screen.

• Answering and making a call
• Conference calls
• Avaya Menu