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• Nortel Networks Phone Manual Ntdu92
• Nortel Networks Ip Phone 2004 Ntdu92 Manual

page 1

1. To use the IP Phone 2004, log on to the Communication Server 2100 IP Client Manager by entering a user name and password. After log in, the handset and keypad of the IP Phone.
2. View and Download Nortel Networks BCM50 2.0 instruction manual online. User Guides and Service Manuals. IP Phone 2004 User Guide. Getting started. The BCM50 2.0 IP Phone 2004 brings voice and data to your desktop. This guide contains information about.

SIP Firmware for IP Phone 1140E Quick Reference

For a complete user guide refer to

SIP Firmware Release 2.0 for IP Phone 1140E User Guide (NN43113-101).

IP Phone 1140E Fixed Keys

The IP Phone 1140E is available with either icon fixed keys or English text fixed keys. Both forms are presented below.

Short Cut/Navigation Function Keys

Copy information from the Address Book, Inbox, Outbox, and IM log and to Feature keys and
Address Book entries.

Access your Search, Do Not Disturb, Call Forward, Presence, Retrieve Parked Call, and Ser-
vices features.

Quit or exit from a menu.

Access your inbox to view all calls or missed calls and to return a call.

Access your outbox to view all calls made and to place a call to a previously called contact.

Access your address book to view, add or edit entries including your designated friends You can
also send Instant Messages (IMs) or initiate a call.

Use the Enter key to select highlighted menu items and to set preferences. The Enter key
duplicates the function of the Set and Select Context-sensitive soft keys.

Telephony Feature Keys

Use to increase the volume of the handset, headphones, phone speaker (handsfree) and alert-
ing volume (phone ringing).

Use to decrease the volume of the handset, headphones, phone speaker (handsfree) and alert-
ing volume (phone ringing).

User-defined feature keys

Visual Alerter/Message
Waiting Indicator

Feature Status Indicator

Handset

Speaker

Copy

Services

Quit

Volume

Mute

Handsfree

High resolution
display screen

Context-sensitive
soft keys

Outbox

Headset

Hold

Navigation Cluster

Enter

Dialpad

Expand (IM Log)

Goodbye

Inbox

Directory

IP Phone 2004 User Guide

BCM50 2.0

Business Communications Manager

Document Status: Standard

Document Version: 02.01

Document Number: NN40050-108

Date: September 2006

Copyright © Nortel Networks Limited 2006, All rights reserved.

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

Trademarks

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.

3

Contents

Chapter 1

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 IP Phone 2004 button and light descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 IP Phone 2004 display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Button label area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Information area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Feature options area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 About your programmable buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Telephone setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Display contrast level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Language choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 2

Nortel Networks Phone Manual Ntdu92

Features and buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Basic call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Answer calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Time offset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Navigation buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Program memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

4 Contents

5

Chapter 1

Getting started

The BCM50 2.0 IP Phone 2004 brings voice and data to your desktop.

Introduction

This guide contains information about:

•telephone buttons and lights

•telephone display

•telephone setup

•how to make and answer calls

•how to use the navigation buttons

•how to program memory buttons

•how to offset the time on your telephone display

Figure 1 shows the IP Phone 2004.

Figure 1 IP Phone 2004

6 Chapter 1 Getting started

IP Phone 2004 button and light descriptions

Figure 2 shows the IP Phone 2004 lights and buttons.

Figure 2 IP Phone 2004 buttons

M

A B

L L

K

J

C D

E Q I R

F N G H O P

Table 1 shows a description of the lights and buttons.

IP Phone 2004 buttons and descriptions

Hold button

Places an active call on hold.

Goodbye button

Ends an active call.

Handsfree button with LED

Turns on the Handsfree mode.

Volume control bar

Adjusts the handset, Handsfree, headset, and ringer volume.

Mute button with LED

Turns the microphone off and on when you are on a call.

Headset button with LED

Turns on the headset mode.

Mailbox in button (programmable memory button #08

Opens your CallPilot mailbox. For more information about mailbox options, refer to your CallPilot Quick Reference Card.

Chapter 1 Getting started 7

Leave Message button (programmable memory button #09)

H

Programmable memory button #11

Q

(Default: Blank)

Programmable memory button #12

R

(Default: Blank)

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The following buttons are reserved for future development.

PC Expansion button

P

8 Chapter 1 Getting started

IP Phone 2004 display

There are three areas to the IP Phone 2004 display:

•button label area

•information area

•feature options area

Figure 3 shows an example of the display and describes each area.

Figure 3 Display area

Nortel Networks

April 25 10:51 am

Button label area

The button label area shows the label and status of the six programmable memory buttons. For more information about these buttons, refer to “Program memory buttons” on page 14.

Note: Dial pad buttons N, G, H, O and Q also can be programmed as memory buttons.

Information area

The Information area shows:

•the extension number of the telephone (DN: 340)

•a line for general information (Nortel Networks)

•the date and time when the telephone is not in use, and changes to show features and call information when the telephone is in use

Chapter 1 Getting started 9

Feature options area

When a feature is activated, or when you are on an active call, the display command line shows you the action you must take to proceed.

For example: Pswd. This means you must enter your mailbox password.

The Feature options area shows the label for the FEATURE button, and for the three display buttons. These button labels appear in capital letters directly above the Feature and display buttons, and to the right of the FEATURE label on the display. These button labels vary depending on the feature in use.

About your programmable buttons

Your System Administrator assigns the six programmable buttons as line, intercom, or memory buttons. The label for each button appears on the display next to the button. For more information, see your System Administrator.

Telephone setup

This section describes the IP Phone 2004 display features:

•Display contrast

•Language choice

•Ring type

Note: For more information about the features available on your telephone and how to use them, refer to the BCM50 2.0 Telephone Features User Guide (NN40020-100).

Display contrast level

Adjust the contrast for the telephone display.

1Press Feature *7.

2Press DOWN and UP to view the levels.

3Press OK to select a level.

Language choice

To select the Primary Language for the telephone display:

1Press Feature *501. Select the Alternate Language for the telephone display.

2Press Feature *502. Select the Alternate Language 2 for the telephone display.

3Press Feature *503. Select the Alternate Language 3 for the telephone display.

10 Chapter 1 Getting started

4 Press Feature *504. Select the Alternate Language 4 for the telephone display.

Ring type

To select a different ring type for your telephone:

1Press Feature *6.

2Press 1, 2, 3, 4, or NEXT or to hear the different ring types.

3Press OK to store the ring type.

11

Chapter 2

Features and buttons

This section describes some of the IP Phone 2004 buttons and call features:

•basic call features

•navigation buttons

•memory buttons

Note: For more information about the features available on your telephone and how to use them, refer to the BCM50 2.0 Telephone Features User Guide (NN40020-100).

Basic call features

You can make external and internal calls using the following features:

•make a call

•answer a call

•hold a call

•Handsfree

•headset

•Mute

•Time Offset

Make a call

There are many ways to make a call depending on your telephone programming and the type of call.

To make external calls using line buttons:

1Lift the handset.

2Press a line button.

3Dial the external telephone number.

To make external calls using intercom buttons:

1Lift the handset.

2Press an intercom button, and enter a line pool access code.

12 Chapter 2 Features and buttons

3 When you hear an external dial tone, dial the external telephone number.

Note: Contact your System Administrator for a list of line pool codes. When entering a line pool access code on PRI lines, you do not hear dial tone.

To make internal calls using intercom buttons:

1Lift the handset.

2Press an intercom button.

3Dial the extension number.

Note: Contact your System Administrator for a list of extension numbers.

Answer calls

When your telephone rings, and the light flashes, or an intercom or line button indicator flashes:

•lift the handset.

OR

•press the line or intercom button with the flashing indictor before you lift the handset.

Hold

•Calls are put on hold automatically when you switch from one line to another.

•While on a call, press . The indicator for the line on hold flashes.

•To retrieve a held call, press the line button with the flashing indicator.

Handsfree

Your System Administrator must program the Handsfree feature to your telephone.

•Press to make or answer a call.

Nortel Networks Ip Phone 2004 Ntdu92 Manual

•To switch to Handsfree when you are on a handset call, press and replace the handset. Lift the handset to switch back.

•To switch to Handsfree when you are on a headset call, press . Press to switch back.

Headset

You must have a headset installed on your telephone to use this feature.

•Press to activate the headset mode. When the light is on, press a line or intercom button to make a call.

Chapter 2 Features and buttons 13

•To switch to your headset when you are on a handset call, press and replace the handset. Lift the handset to switch back.

•To switch to your headset when you are on a Handsfree call, press . Press to switch back.

Mute

•While on a call, press to turn off the microphone. The button lights when the microphone is off.

•Press again to turn on the microphone.

•Use on handset, Handsfree, or headset calls.

Time offset

When your IP Phone 2004 is located in a different time zone from your system, the display shows the system time, not the local time. The Time Offset feature enables you to adjust the time that appears on the display.

Before you begin, calculate the time difference, in hours, between the server time and local time.

To change the time that appears on your telephone display to local time:

1Press Feature *510.

2Press CHANGE.

3Press * to switch between adding or subtracting time.

4Using the dialpad, enter the number of hours between local time and system time.

Note: Press # to enter half hour increments.

5Press OK.

Note: It may take up to one minute for the change to appear on the display.

Navigation buttons

Use the Navigation buttons to scroll through or make changes to your call log.

1 Press Feature 812.

Call log

Call log displays use the following special characters:

14 Chapter 2 Features and buttons

1 (underline) identifies a new item ¯ identifies answered calls

§ identifies long distance calls

/ identifies that the information has been shortened

To view your Call Log:

1Press to view old items. Press to view new items.

Press to return to the last viewed item.

2Press and to move through your items.

3Press and to view more information on an item.

To erase a Call Log entry:

1 Press while viewing an item.

To return a call from your Call Log:

1Display the desired number on your telephone.

2Edit the number, if required. You can add numbers for long-distance dialing or line pool access, or you can remove numbers using and .

3Press a line button.

4Lift the handset.

Memory buttons

This section contains information about the IP Phone 2004 memory buttons and how to use them. These are buttons not assigned as line or intercom buttons. Memory buttons store internal and external numbers or features to give you one-touch dialing or feature activation. Refer to “IP Phone 2004 button and light descriptions” on page 6.

Program memory buttons

You can program a memory button with a new number or feature.

To program external autodial:

1Press Feature *1.

2Press a memory button.

3Dial the external number.

Chapter 2 Features and buttons 15

4 Press OK to store the number.

To program internal autodial:

1Press Feature *2.

2Press a memory button.

3Dial the extension number.

4Press OK to store the number.

To use features:

1Press Feature *3.

2Press a memory button.

3Press Feature and enter the feature code.

4Press OK to store the feature code.

To erase memory buttons:

1Press Feature *1.

2Press a memory button.

3Press OK to erase the button.

16 Chapter 2 Features and buttons