Apc Ups Es 550 User Manual
Manual APC Back-UPS 550. View the APC Back-UPS 550 manual for free or ask your question to other APC Back-UPS 550 owners. Back-UPS ES 650 User’s Guide 1 2 3 Connect Battery Equipment Power On and Install Software. APC, Back-UPS and PowerChute are registered trade marks of American Power Conversion Corp. The Back-UPS ES indicates operating status using a combination of visual and audible indicators.
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- Apc Back Ups 550 Manual
- Apc Ups 550 User Manual
- Back Ups Es 550 Manual
- Apc Back Ups Es 550
- Apc Ups Es 550 Manual
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bu001a
Overview
Front panel
Mute
Power On/OffDisplay/MenuDisplay interface
Safety
Do not install
the UPS in direct sunlight, in excessive heat,
humidity, or in contact with fluids.
Do not connect a laser printer or hair dryer to the unit.
Ensure that the connected equipment does not exceed the maximum load.
Rear Panel
Ethernet portsCircuit breakerMaster outlet
Battery Back-UPS outletsSurge protected outletsControlled outlets
Data port | MASTER | Controlled by |
MASTER |
bu017a | bu045a |
bu049a | bu047a |
5 Charge the battery for at least 16 hours before use.
Connect the equipment
Connect the equipment
1.Connect equipment to the Battery Backup and Surge Protection outlets. When the Back-UPS is receiving AC power, these outlets will supply power to connected equipment. During a power outage or other utility problems, the Battery Backup outlets receive power for a limited time from the unit.
2.Use the AC power cord to connect the Back-UPS directly to a utility power outlet.
3.Connect a router or cable modem to the corresponding ports.
Install PowerChute® Personal Edition software
1.Connect the supplied USB software interface cable to the data port, and the other end to a computer with access to the internet.
2.Go to www.apc.com/tools/download.
3.Select PowerChute Personal Edition. Then select the appropriate operating system and follow the instructions to download the software.
Description, if the icon is illuminated:
On Line—The UPS is supplying utility power to connected equipmentPower-Saving—Master and controlled outlets are enabled, saving
power when the master device goes into sleep or standby mode
Load Capacity—The load is indicated by the number of sections illuminated, one to five. If the load exceeds the rated capacity, the Overload symbol will flash off and on.
Battery Charge—The battery charge level is indicated by the number of sections illuminated. When all five blocks are illuminated, the BackUPS is at full charge. When one block is filled, the Back-UPS is near the
end of its battery capacity, the indicator will flash and the unit will beep continuously.
Overload—The power demand from the load has exceeded the capacity of the Back-UPS.
Event—An event has occurred and the unit needs attention.
Automatic Voltage Regulation—The unit is compensating for extremely low input voltage, but is not using battery power.
In—Input voltage. Out—Output voltage.
System Faults—The system has a fault. The fault number will illuminate on the display interface. See “System Faults” on page 4.
Mute—The audible alarm has been turned off.
Replace Battery—The battery is not connected or is nearing the end of its useful life. Replace the battery.
On Battery—The unit is supplying battery backup power to the connected equipment, it will beep four times every 30 seconds.
Modes of operation
Press DISPLAY to scroll through the display screens.
On Line Mode | On Battery Mode |
Input Voltage | Estimated runtime in minutes |
Counter | Power Event Counter |
Estimated run time | Output Voltage |
Load in Watts | Input Voltage |
Load in % | Load in Watts |
Output Voltage | Load in % |
Output Frequency | Output Frequency |
Other status indicators
AVR: The Automatic Voltage Regulation (AVR) feature will compensate for excessively low input voltages, without using battery power.When the AVR symbol is illuminated on the LCD, the unit is in Boost mode, using the AVR feature.
Configuration
Power-Saving Master and Controlled outlets
To conserve electricity, configure the Back-UPS to recognize a Master device, such as a desktop computer or an A/V receiver, and Controlled peripheral devices, such as a printer, speakers, or a scanner. When the Master device goes into Sleep or Standby mode, or turns OFF, the Controlled device(s) will shut down as well, saving electricity.
Enable the Power-Saving feature. Press and hold MUTE and DISPLAY simultaneously for two seconds. The unit will beep to indicate that the feature is enabled. The leaf icon on the display will illuminate.
Disable the Power-Saving feature. Press and hold MUTE and DISPLAY simultaneously for two seconds. The unit will beep to indicate that the feature is disabled. The leaf icon on the display will darken.
Setting the threshold. The amount of power used by a device in Sleep or Standby mode varies between devices. It may be necessary to adjust the threshold at which the Master outlet signals the Controlled outlets to shut down.
1.Ensure a master device is connected to the Master outlet. Put that device into Sleep or Standby mode, or turn it OFF.
2.Press DISPLAY and MUTE simultaneously and hold for six seconds, until the leaf icon flashes three times and the unit beeps three times.
3.The Back-UPS unit will now recognize the threshold level of the Master device and save it as the new threshold setting.
Power-Saving LCD Display
When unit power is On, the LCD may remain illuminated or be darkened for energy savings.
1.Full Time LCD Mode: Press and hold DISPLAY for two seconds. The LCD will illuminate and the unit will beep to confirm the Full-Time mode.
2.Power-Saving Mode: Press and hold DISPLAY for two seconds. The LCD will darken and the unit will beep to confirm the Power-Saving mode. While in Power-Saving Mode, the LCD will illuminate if a button is pressed, it then darkens after 60 seconds of no activity.
Unit sensitivity
Adjust the sensitivity of the UPS to control when it will switch to battery power; the higher the sensitivity, the more often the unit will switch to battery power.
1.Ensure the unit is connected to utility power, but is OFF.
2.Press and hold the POWER button for six seconds. The LOAD CAPACITY bar will flash on and off, indicating that the unit is in programming mode.
3.Press POWER again to rotate through the menu options. Stop at selected sensitivity. The unit will beep to confirm the selection.
Low sensitivity | Medium sensitivity | High sensitivity |
156-288 Vac
Input voltage is extremely low or high. (Not recommended for computer loads.)
Backup-ups Es 550 Manual
176-282 Vac | 176-276 Vac |
The Back-UPS frequently switches to | The connected equipment is |
battery power. | sensitive to voltage fluctuations. |
Warnings and System Faults
Warnings
Press DISPLAY to scroll through the display screens.
Apc Back Ups 550 Manual
ON LINE overload condition, | Warning 3 | ||||
indicated by the illuminated ON | |||||
LINE icon, and the flashing | |||||
overload icon. | |||||
Backup battery (ON BATT) | Warning 4 | ||||
overload condition. This is | |||||
indicated by the flashing overload | |||||
icon. | |||||
In ON LINE mode, and there is a bad battery, indicated by the flashing icon.
The battery charge is low, and the Battery Charge indicator bar is flashing.
The unit will display the fault messages. Contact APC Technical Support for additional support.
•F01 - On-Battery Overload
•F02 - On-Battery Output Short
•F03 - On-Battery Xcap Overload
•F04 - Clamp Short
•F05 - Charge Fault
•F06 - Relay Welding
•F07 - Temperature
•F08 - Fan Fault
•F09 - Internal Fault
4 | Back-UPS® RS Installation and Operation |
Function Button Quick-Reference
Function | Button | Timing | UPS | Description |
(seconds) | Status | |||
Power |
0.2 | Off | Press POWER to start receiving input utility power. If A/C input |
power is not available, the unit will run on battery power. | ||
2 | On | The unit is not receiving input utility power, but is providing |
surge protection. |
0.2 | On | Verify the status or condition of the unit. The LCD will illuminate |
for 60 seconds. | ||
2 | On | The LCD will illuminate and the unit will beep to confirm the |
Full-Time mode. The LCD will darken and the unit will beep to confirm the Power-Saving mode. While in Power-Saving Mode, the LCD will illuminate if a button is pressed, then darkens after 60 seconds of no activity.
Event Specific | 0.2 | On | Disable any audible alarms caused by an event. | |
General Status Enable/ | 2 | On | Enable or disable the audible alarms. The Mute icon will | |
Disable | illuminate and the unit will beep one time. The Mute function will | |||
not activate unless the UPS is operating on battery power. | ||||
Sensitivity | 6 | Off | The Load Capacity icon will blink, indicating that the unit is in | |
programming mode. Use the POWER button to scroll through | ||||
Low, Medium, and High, stop at selected sensitivity. The unit will | ||||
beep to confirm selection. See Configuration for details. | ||||
Master/Controlled | 2 | On | The leaf icon will darken indicating that the Master Outlet feature | |
outlet Enable/Disable | is disabled or illuminate to indicate the Master Outlet feature is | |||
enabled. The unit will beep once. | ||||
Master/Enable | 6 | On | While calibrating the threshold setting, the device connected to | |
Threshold | the Master Outlet should be turned off or placed in Standby or | |||
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and beep 3 times. | ||||
Self-Test (manual) | 6 | On | The UPS will perform a test of the internal battery. Note: This | |
will happen automatically when the unit is turned ON. | ||||
Event Reset | 0.2 | On | When the Event screen is visible, press and hold DISPLAY, then | |
press POWER, to clear the utility failure event counter. | ||||
Fault Reset | 2 | Fault | After a fault has been identified, press POWER to remove the | |
visual indication and return to standby status. | ||||
Troubleshooting
Problem | Possible Cause | Corrective Action |
Back-UPS will not switch on. The unit is not connected to utility power. | Ensure that the unit is securely connected to an | |
AC outlet. | ||
Disconnect non-essential equipment from the unit. Reset the circuit breaker. Re-connect equipment one item at a time. If the circuit breaker is tripped again, disconnect the device that caused the trip.
The internal battery is not connected. | Connect the battery. | |
The utility input voltage is out of range. | Adjust the transfer voltage and sensitivity range. | |
The unit does not provide | Ensure that essential equipment is not | Disconnect equipment from the SURGE ONLY |
power during a utility power | plugged into a SURGE ONLY outlet. | outlet and re-connect to a BATTERY BACKUP |
outage. | outlet. | |
The unit is operating on | The plug has partially pulled out of the wall | Ensure that the plug is fully inserted into the |
battery power, while connected | outlet, the wall outlet is no longer receiving | wall outlet. Ensure that the wall outlet is |
to utility power. | utility power, or the circuit breaker has been | receiving utility power by checking it with |
tripped. | another device. | |
The unit is performing an automatic self | No action is necessary. | |
test. | ||
The utility input voltage is out of range, the | Adjust the transfer voltage and sensitivity range. | |
frequency is out of range, or the waveform | ||
is distorted. |
The unit does not provide the expected amount of backup time.
Battery Backup outlets may be fully or | Disconnect non-essential equipment from the |
improperly loaded. | BATTERY BACKUP outlets and connect the |
equipment to SURGE ONLY outlets. | |
The battery was recently discharged due to a | Charge the battery cartridge for 16 hours. |
power outage and has not fully recharged. |
The battery has reached the end of its useful | Replace the battery. | |
life. | ||
The REPLACE BATTERY | The battery has reached the end of its useful | Replace the battery. |
indicator is illuminated. | life. | |
The OVERLOAD indicator is The equipment connected to the unit is | Disconnect non-essential equipment from the | |
illuminated. | drawing more power than the unit can | BATTERY BACKUP outlets and connect the |
provide. | equipment to SURGE ONLY outlets. | |
The SYSTEM FAULT indicator is There is an internal fault. | Determine which internal fault message is | |
illuminated, all the front panel | displayed by matching the number displayed on | |
indicators are flashing. | the LCD with the corresponding Fault Message | |
(see System Faults) and contact APC Technical | ||
Support. | ||
Power to the Controlled Outlets has intentionally been turned off.
Confirm that the correct peripherals are connected to Controlled Outlets. If this feature is not desired, disable the Power-Saving Master and Controlled Outlets.
The Controlled Outlets are not supplying power, even though the Master device is not in sleep mode.
The Master Outlet threshold may be incorrectly set.
Adjust the threshold when the Master outlet signals the Controlled Outlets to shut down.
Specifications
VA | 550 VA |
Maximum Load | 330 W |
Nominal Input Voltage | 230 V |
Online Input Voltage Range | 176 - 282 V |
Frequency Range | 50/60 Hz + 1 Hz |
On-battery Waveshape | Step-approximated sine-wave |
Typical Recharge Time | 12 hours |
Transfer Time | 8 ms, maximum |
Operating Temperature | 32° to 104°F (0° to 40°C) |
Storage Temperature | 23° to 113°F (-5° to 45°C) |
Unit Weight Manual download iphone 12 ipsw. iPad Pro (12.9-inch) ( ).,.,. .,.,.,. That’s why we recommend you download iOS 12.4.1 in order to stay ahead of the curve and avoid unnecessary upgrade issues later on.Not to mention, fans would want to keep iOS 12.4.1 IPSW Links saved as it would allow them to restore a jailbreak compatible firmware version in case a solution arrives in the future. | 14.8 lbs (6.7 kg) |
Interface | USB |
EMI Classification | CE, C-Tick, KETI |
Approvals | CE, TUV-GS, GOST, A-Tick, KETI, |
TISI |
APC Worldwide Customer Support
Technical Support | http://www.apc.com/support |
Internet | http://www.apc.com |
Worldwide | +1 800 555 2725 |
Service
If the Back-UPS arrived damaged, notify the carrier.
If the Back-UPS requires service, do not return it to the dealer.
1.Consult the Troubleshooting section to eliminate common problems.
2.If the problem persists, go to http://www.apc.com/support/.
3.If the problem still persists, contact APC Technical Support. Have the Back-UPS model number, serial number and date of purchase available. Be prepared to troubleshoot the problem with an APC Technical Support representative. If this is not successful, APC will issue a Return Merchandise Authorization (RMA) number and a shipping address.
Warranty
The standard warranty is three (3) years from the date of purchase in the European Community. For all other regions, the standard warranty is two (2) years from the date of purchase. The APC standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to the assignment of asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross-ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement unit to the customer.
Customer support and warranty information is available at the APC Web site, www.apc.com.
© 2009 American Power Conversion. All rights reserved. All APC trademarks are property of American Power
Conversion. Other trademarks are property of their respective owners. 990-3591
06/2009
Apc Ups 550 User Manual
®
Back-UPS®ES 350/550
www.apc.com | User Guide |
Connect Battery
1For safety, the Back-UPS ES is shipped with one battery wire disconnected. The Back-UPS ES will not operate until the wire is connected to the touch safe battery terminal. NOTE: Small sparks may occur during battery connection. This is normal.
1 | TURN the Back-UPS ES over and |
slide the battery compartment |
cover off of the battery housing.
2 | LIFT the battery out of the compartment and connect the black wire to the negative (-) battery |
terminal. Ensure the batteries are installed as shown below. |
Slide the battery compartment cover 3 completely onto the Back-UPS ES.
Back-UPS ES 350 | Back-UPS ES 550 |
2
Battery Backup Surge Protection
These outlets are powered whenever the Back-UPS ES is switched ON. During a power outage or other utility problems
Connect Equipment
Place the Back-UPS ES to avoid:
- Direct sunlight - Excessive heat - Excessive humidity or contact with fluids
Plug the Back-UPS ES power cord directly into a wall outlet; not a surge protector or power strip.
(brownouts, over-voltages), these outlets will be powered for a limited time by the Back-UPS ES. Plug your computer, monitor, and two other cellspacing='0'>
®
w w w.apc.com
AC LINE
CORD
Battery Backup
Surge Protection
Connect FAX/Modem/Phone
Back-UPS ES protects a single line (2-wire) fax, modem or phone from surges when it is connected through the Back-UPS ES as shown.
Connect Computer Cable
The supplied cable and software provide automatic file saving and shutdown of the operating system in the case of a sustained power outage.
Connect the cable to the Data Port of the Back-UPS ES. Connect the other end of the cable to the USB port on your computer. The software will automatically find the USB Port of your computer.
Surge Protection Only | ||||
POWER ON/ | Back-UPS ES | BUILDING WIRING | ||
5 5 0 | ||||
REPLACE BATTERY | FAULT INDICATOR | Wiring | CAUTION - Refer to bottom | |
INDICATOR | Replace Battery | |||
Power On | Building | |||
FROM WALL JACK | Fault | of unit for safety markings. | ||
Wall | ||||
Push to Reset | ||||
Circut Breaker | ||||
Outlet | ||||
DATALINE OUTPUT TO | Phone/Fax | |||
DSL MODEM or PHONE | Modem/ | |||
Data Port | ||||
Surge Protection Only | TO COMPUTER | CIRCUIT BREAKER | ||
These outlets provide full-time protection from surges even if | USB PORT | PUSH TO RESET | ||
the Back-UPS ES is switched OFF. Plug your printer, fax | ||||
machine, scanner, or other peripherals that do not need | ||||
battery power into these outlets. | ||||
Back Ups Es 550 Manual
3Power On and
Apc Back Ups Es 550
Install Software
Press the ON/OFF switch to power the unit ON.
A single short beep and the green “Power On” indicator confirms that Back-UPS ES is on and ready to provide protection.
The Back-UPS ES should charge for at least 16 hours to ensure sufficient runtime. The unit is being charged whenever it is connected to utility power, whether the unit is turned ON or OFF.
If the red Building Wiring Fault indicator (located on the end near the power cord) is lit, your building wiring presents a shock hazard that should be corrected by a qualified electrician.
Install the PowerChute Personal® Edition software
Place the PowerChute Personal Edition CDROM into your computer and follow the installation instructions on the screen.
Status | Visual Indications | Audible Indication | Alarm Terminates | |
(Power On - Green) | When | |||
(Replace Battery - Red) | ||||
Power On - UPS is supplying conditioned | Power On LED - ON | None | Not applicable. | |
utility power to the load. | ||||
On Battery - UPS is supplying battery | Power On LED | - ON (off | Beeping 4 times every | UPS transfers back to |
power to the load connected to the Battery | during beep) | 30 seconds | Power On operation, or | |
outlets. | when UPS is turned off. | |||
Low Battery Warning - UPS is supplying | Power on LED | - flashing | Rapid beeping (every | UPS transfers back to |
battery power to the load connected to the | 1/2 second) | normal operation, or | ||
Battery outlets and the battery is near | when UPS is turned off. | |||
exhaustion. | ||||
Replace Battery - The battery is | Replace Battery LED - | Constant tone | UPS turned off with the | |
disconnected. | flashing | power switch. | ||
The battery is in need of charging or is at | Power On and Replace | Constant tone | ||
the end of its usual life and must be | Battery LEDs- | Flashing | ||
replaced. | (alternating) | |||
Overload Shutdown - During On Battery | None | Constant tone | UPS turned off with the | |
operation a battery power supplied outlet | power switch. | |||
overload was detected. | ||||
Sleep Mode - During On Battery operation | None | Beeping once every 4 | Utility power is restored, | |
the battery power has been completely | seconds | or if utility power is not | ||
exhausted and the UPS is waiting for utility | restored within 32 | |||
power to return to normal. | seconds, or the UPS is | |||
turned off. | ||||
Building Wiring Fault - Your building | Building Wiring Fault LED | None | UPS is unplugged, or is | |
wiring presents a shock hazard that should | (red) - ON | plugged into a properly | ||
be corrected by a licensed electrician. | wired outlet. | |||
See the Troubleshooting section for additional assistance.
990-4993A Copyright 2006 American Power Conversion Corporation | APC, the APC logo, Back-UPS and PowerChute are registered trademarks of American Power Conversion Corp. |
All other trademarks are property of their respective owners. |
Troubleshooting | Use the table below to solve minor Back-UPS ES installation or operation problems. Consult APC Online Technical Support or call APC | |||
Technical Support for assistance with problems that cannot be resolved using the table below: | ||||
Problem | Probable Cause | Solution | ||
Back-UPS ES will not turn on. | Battery is disconnected and utility power is not available at | Connect the battery (see Connect Battery) and ensure power is available at the wall | ||
the wall outlet. | outlet. | |||
No power available at the Surge Protection | Surge Protection Only outlets have been overloaded. | Reduce the amount of equipment plugged into Surge Protection Only outlets. | ||
Only outlets. | Ensure that the fuse or circuit breaker for the outlet is not tripped, and that the wall | |||
Utility power not available at the wall outlet. | ||||
switch controlling the outlet (if any) is in the ON position. | ||||
Connected equipment loses power. | Equipment is connected to the “Surge Protection Only” | Ensure that the equipment you want to stay powered during a power failure is | ||
outlets. | plugged into the “Battery Backup/Surge Protection” outlets and NOT the “Surge | |||
Protection Only” outlets. | ||||
The Back-UPS ES is overloaded. | Make sure that the equipment plugged into the outlets of the unit are not | |||
overloading the capacity of the unit. Try removing some of the equipment and see if | ||||
the problem continues. | ||||
PowerChute Personal Edition software has performed a | The Back-UPS ES is operating normally. | |||
shutdown due to a power failure. | ||||
The Back-UPS ES has exhausted its available battery | The Back-UPS ES can only operate on battery power for a limited amount of time. | |||
power. | The unit will eventually turn off when the available battery power has been used. | |||
Allow the unit to recharge for 16 hours before continuing use of the unit. | ||||
Connected equipment does not accept the step- | The output waveform is designed for computers and computer-related equipment. It | |||
approximated sine waveform the Back-UPS ES. | is not designed for use with motor-type equipment. | |||
The Back-UPS ES may require service. | Contact APC Technical Support for further troubleshooting. | |||
The Power On indicator is lit and the Back- | The Back-UPS ES is using battery. | The Back-UPS ES is operating normally and using battery power. Once On Battery, | ||
UPS ES is beeping four times every 30 | you should save your current work, power down your equipment, and turn the unit | |||
seconds. | OFF. Once normal power is restored, you may turn the unit back ON and power | |||
your equipment. | ||||
The Power On indicator flashes once per | Battery capacity is low (about 2 minutes of use remaining). | The Back-UPS ES is about to shut off due to a low battery charge condition! When | ||
second and the Back-UPS ES beeps once | the unit beeps once every second, the battery has about 2 minutes of power | |||
per second at the same time. | remaining. Immediately power down your computer and turn the unit OFF. When | |||
normal power returns, the unit will recharge the battery. | ||||
Building Wiring Fault indicator is lit. | Your building wiring presents a shock hazard. Using the | Call a qualified electrician for service. | ||
Back-UPS with this condition will void the warranty. | ||||
Inadequate runtime. | The battery is not fully charged. | Allow the unit to charge by leaving it plugged into the wall at least 16 hours. | ||
Battery is near the end of useful life. | As a battery ages, the amount of runtime available will decrease. You can replace | |||
the battery by ordering one at www.apc.com. Batteries also age prematurely if the | ||||
Back-UPS ES is placed near excessive heat. | ||||
Specifications
Item | Specification | BE350R | BE550R |
Input | Voltage | 120 Vrms | Nominal |
Frequency | 50 - 60 Hz (autosensing) | ||
Brownout Transfer | 88 Vrms, typical | ||
Over-voltage Transfer | 139 Vrms, typical | ||
Output | UPS Capacity (4 outlets) | 350 VA / 200 W | 550 VA / 330 W |
Surge Capacity (8 outlets) | 12 Amps (including UPS output) | ||
Voltage | 115 Vrms + 8% | ||
On Battery | (step-approximated sine wave) | ||
Frequency - On Battery | 50-60 Hz + 1 Hz | ||
Transfer Time | 6 ms typical, 10 ms maximum | ||
Protection and Filter | AC Surge Protection | Full time, 375 joules | |
Telephone Surge Protection | Single line (2-wire) | ||
EMI/RFI Filter | Full time | ||
AC Input | Resettable circuit breaker | ||
Battery | Type | Sealed, maintenance-free lead acid | |
Average Life | 3 - 5 years depending on the number of discharge | ||
cycles and environmental temperature | |||
Physical | Net Weight | 9 lbs. (4 kg.) | 13 lbs. (6 kg.) |
Dimensions (H x W x D) | 3.4' x 10.9' x 7.1' | ||
(8.6 x 27.7 x 18.0 cm) | |||
Operating Temperature | +32oF to 104oF (0oC to 40oC) | ||
Storage Temperature | +5oF to 113oF (-15oC to 45oC) | ||
Operating Relative Humidity | 0 to 95% non-condensing | ||
Operating Elevation | 0 to 10,000 ft (0 to 3,000m) | ||
Safety/Regulatory | Safety Approvals | cTUVus per UL 1778; | |
CSA C22.2 No. 107.3-05; NOM-001 | |||
EMC Compliance | FCC part 68, FCC part 15 Class B | ||
Notice: This device complies with part 15 of | |||
the FCC rules. Operation is subject to the | |||
following two conditions: (1) This device may | |||
not cause harmful interference, and (2) This | |||
device must accept any interference received, | |||
including interference that may cause | |||
undesired operation. | |||
On the bottom of this equipment is a label that | |||
contains, among other information, the FCC | |||
registration number and ringer equivalence | |||
number (REN) for | this equipment. If | ||
requested, this information must be provided | |||
to the telephone company. | |||
Order Replacement Battery
Replace with an APC qualified battery. Replacement batteries can be ordered from www.apc.com (valid credit card required). For a Back-UPS ES 350, order RBC35 as directed by APC Technical Support. For a Back-UPS ES 550, order APCRBC110.
Warranty
The standard warranty is 3 years from the date of purchase. The APC standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Technical Support. APC will ship the replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping to APC, and APC pays ground freight transportation costs back to the customer.
Service
DO NOT RETURN Back-UPS ES to the place of purchase under any circumstances.
1.Consult the Troubleshooting section to eliminate common problems.
2.Verify the battery is connected (see Connect Battery) and that the Circuit Breaker is not tripped (see Troubleshooting section).
If you still have problems or questions, please contact APC via the internet or at one of the phone numbers listed below.
3.Before contacting APC, please be sure to record the date purchased, UPS model, and serial number (on bottom of unit).
4.Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative. If this is not successful, the representative will issue a Return Material Authorization Number (RMA#) and a shipping address.
5.Pack the unit in its original packaging. If the original packaging is not available, ask APC Technical Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).
6.Write the RMA# on the outside of the package.
7.Return the unit by insured carrier to the address given to you by APC Technical Support.
Apc Ups Es 550 Manual
APC Contact Information
Online Technical Support | http://support.apc.com |
Web Site | www.apc.com |
USA/Canada | 1.800.800.4272 |
Mexico | +52.292.0253 / 52.292.0255 |
Brazil | +0800.12.72.1 |
Worldwide | +1.401.789.5735 |